My Employment History

Summary
* 3 years experience providing front-desk and human services/resources support.
* CHRP certification in progress. Human Resources Management certificate.
* Prepared and implemented HR policy manual for 200 employee organization.
* Computer skills: MS Word, Excel, Power Point, Outlook.
* Speaker on employment issues at various conferences and forums.
* Excellent working knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Strong experience in a operating multi-line telephone systems.
* Strong Analytical skills with the ability to evaluate and produce the best results and solutions.
* Bilingual: English, and spoken Lao.

EMPLOYMENT HISTORY

Simfit a Division of Job Skills,
Administrative Assistant
* Assist management in the preparation for meetings, takes minutes as required.
* Liaise with all service providers such as Canada Post, Xerox, etc.
* Prepare purchase orders according to company policy.
* Set up testing and prepare all relevant documents for new candidates.
* Order and maintain appropriate levels of stationery and kitchen supplies.
* Provide consistent and efficient reception coverage while providing excellent customer service.
* Greet visitors, schedule appointments, answer phones and redirect calls to appropriate staff.
* Assist in the development and maintenance of the Procedural Manuals for the various departments within the Practice Firm
* Communicate with external clients, representing the organization to customers, the public, government and other external sources.

Statistics Canada,
Census Enumerator
* Contacted individuals by telephone or in person to explain the interview process.
* Interacted with customers by asking the questions listed on the questionnaires and surveys.
* Recorded responses on paper or enter responses directly into a computer database through computer-assisted interviewing systems.
* Researched and prepared occupational classifications, job descriptions, salary scales and competency appraisal measures and systems.
* Planned, developed, implemented and evaluated personnel and labour relations strategies including policies, programs and procedures to address an organization's human resource requirements.

MASSIV Die-Form,
Employee Advocate
* Conducted weekly review meetings with the Human Resources Manager to review current issues.
* Developed a final report on compliance results for the General Manager and employees during monthly meetings.
* Organized and conducted employee information meetings on employment policy, benefits and compensation and participated actively on various joint committees.
* Applied strong interpersonal and communication capabilities in working with a wide range of personnel at all levels to gain valuable insight, and avoid potential issues.
* Led resolution of employee inquiries concerning policies, procedures, programs, or personal problems through active listening and standard coaching.
* Communicated compliance results to corporate management through oral presentations and written reports.
* Booked appointments, spoke to clients via phone and transferred calls to employees.